A Fortune 100 veteran argues that dashboards hide the business executives think they run
An Entrepreneur contributor who worked at a Fortune 100 company argues that executives drift from their own business when they see it only through dashboards and filtered presentations. The author spent three out of four weeks on the road visiting stores. The author also sent a new strategy hire from Wharton to work in a store, and after nine months she was promoted to a director role.
The argument centres on where the information behind executive decisions comes from. As a problem moves up through each layer of management, it gets summarized, softened and polished by people who do not want to sound negative. The author describes frontline employees spotting in minutes problems that formal reporting never surfaced. That means many boardroom strategies were shaped by the people furthest from the customer.
Source: Entrepreneur · October 21, 2026